Storage Engineer

If you are searching for opportunities to develop your career in the field of Corporate and Institutional Banking, challenges to boost your future career path, then BNP Paribas is the right place for you.

Joining BNP Paribas means joining a Group that's constantly transforming itself in order to adapt to our changing society and to build the world of tomorrow. Applying to work at BNP Paribas is not just about applying for a job, it's about giving meaning to your work and passion and desire to go deep in the finance world! And to meet these challenges, we need skills and competencies at all levels.

What is the role?

BNP Paribas through its entity BP2I is looking to extend its Level 2 IT Engineer team that provides Level 2 monitoring and administration of the Storage infrastructure supporting BNP entities across Europe during business and non-business hours. We are looking for profiles willing to work together with our senior professionals to learn and develop themselves in this area.

The Storage Engineer – Junior/Middle will have the following responsibilities:

• Monitoring and management of the alarms, first level of intervention based on the instructions, checking the good function of the infrastructure for which you are responsible, changes in the production environments
• Management of the SAN / NAS and the entire storage infrastructure
• Secure the quality of the services according to the Service Contracts signed by BP2I
• Level 2 support: Management and resolution of L2 incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base
• Identify recurrent incidents and open problem tickets
• Client Relationship: communicate to the Client changes, incidents and provide summary about service quality, in agreement with the Service Contract
• Stay in touch as individual and as a team to evolutions of the technologies in your perimeter, follow the functional and organizational changes, consider new procedures for handling your perimeter

What qualities do we look for?

As a Storage IT Engineer, we expect very good knowledge in the following areas:

• Basic knowledge in using at least one of the following tools: Dell EMC DataDomain, IBM Flash Storage, NetApp Storage
• Basic level of knowledge related to OS (Linux and Windows) and virtualization
• Basic backup infrastructure knowledge
• Basic knowledge with all related storage infrastructure tasks, including but not limiting to
  • • Adding volumes (standalone or clusters) 
    • Configuration of remote backup / mirroring         
    • Installation and / or Configuration of storage software
    • Installation / removal of SAN disks on servers
    • Installation of a partition
    • Prepare and deploy migrations
    • Analyse / diagnose malfunctions

Role:

• Install and configure tools and software related to storage activities
• Create or perform annotations to the installation manuals and procedures
• Review existing procedures and suggest improvements
• Perform functional tests of the components that have just been installed, based on written test cases that are present in existing procedures
• Occasionally provide on-call support outside business hours and document these activities in the BP2I tools
• Relay only on the tools provided by BP2I

Previous Support Engineer experience:    

• Register, troubleshoot and provide solution for L2 incidents
• Follow-up open incidents in the agreed SLAs
• Open tickets with third party suppliers
• Follow-up incidents with third party suppliers
• Escalate towards upper support level in case of impossibility to solve the incidents

Very good communication skills in English (oral and written); knowledge of French is a plus

General Skills we expect:

• Be able to write a clear report of your activities
• Understand and follow written instructions and procedures
• Be able to provide updates to existing documentation and procedures
• Very good communication skills and capacity to provide feedback
• Teamwork – we work together and not as individuals
• Adherence to the team schedule
• Capacity to maintain focus on given tasks
• Be proactive
• Respect the processes

Why chose BNP Paribas?

• Progressive career development opportunities of a large multi-national bank
• Talent Development opportunities within BNP Paribas Group
• Employee culture that is focused on creating a great place to work
• Multinational business environment
• On-the-job training and networking opportunities