Storage Engineer

January 4, 2023
Employment contract
Standard / Permanent
Job / Mission
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BNP Paribas is looking to build a Level 2 IT Engineer team that will provide Level 2 monitoring and administration of the Backup infrastructure supporting BNP entities across Europe during business and non-business hours.

The Storage Engineer will have the following responsibilities:

  • Monitoring and management of the alarms, first level of intervention based on the instructions, checking the good function of the infrastructure for which you are responsible, changes in the production environments
  • Management of the SAN / NAS and the entire storage infrastructure
  • Secure the quality of the services according to the Service Contracts signed
  • Level 2 support: Management and resolution of L2 incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base
  • Write procedures, enhance existing incident reports
  • Identify recurrent incidents and open problem tickets
  • Client Relationship: communicate to the Client changes, incidents and provide summary about service quality, in agreement with the Service Contract
  • Stay in touch as individual and as a team to evolutions of the technologies in your perimeter, follow the functional and organizational changes, consider new procedures for handling your perimeter

What qualities do we look for?

As a Storage IT Engineer, we expect very good knowledge in the following areas:

  • Skilled in using at least one of the following tools: Dell EMC DataDomain, IBM Flash Storage, NetApp Storage
  • Good level of knowledge related to OS and virtualization
  • Network engineering knowledge
  • Basic backup infrastructure knowledge
  • Skilled with all related storage infrastructure tasks, including but not limiting to
  • Adding volumes (standalone or clusters)
  • Configuration of remote backup / mirroring with SRDF    
  • Configuration of EMC TimeFinder / IBM FlashCopy
  • Installation / removal of SAN disks on servers
  • Installation of a partition
  • Prepare and deploy migrations
  • Reserve SAN ports
  • Upgrade software for ODM / Powerpath
  • Enrich existing NAS infrastructure        
  • Request audit of SAN
  • Realize performance audits on SAN/Stockage
  • Analyze / diagnose malfunctions

Previous Support Engineer experience:    

  • Register, troubleshoot and provide solution for L2 incidents
  • Register, troubleshoot and provide solution for L3 incidents
  • Follow-up open incidents in the agreed SLAs
  • Open tickets with third party suppliers
  • Follow-up incidents with third party suppliers
  • Escalate towards upper support level in case of impossibility to solve the incidents

Very good communication skills in English (oral and written); knowledge of French is a plus

General Skills we expect:

  • Be able to provide updates to existing documentation and procedures
  • Very good communication skills and capacity to provide feedback
  • Teamwork – we work together and not as individuals
  • Be proactive

Why chose BNP Paribas?

  • Progressive career development opportunities of a large multi-national bank
  • Talent Development opportunities within BNP Paribas Group
  • Employee culture that is focused on creating a great place to work
  • Multinational business environment
  • On-the-job training and networking opportunities