About the Role:
As a Procurement Officer/Tactical buyer within our newly established P&P procurement Center of expertise you will act as a crucial operational partner for the procurement function, interfacing with both internal clients and external providers of the Regional Hub Germany.
Your primary responsibility is to independently process incoming requests within the Procure-to-Pay (P2P) process, based on existing framework or project agreements and “Preferred Supplier Panels”. Your scope of responsibility covers the regions of Germany, Austria, the Nordics, and Central & Eastern Europe (CEE). You will manage requests and purchase orders, mainly for external assistants (such as consultants/SMEs, freelancers, and other external resources in IT and non-IT environments) and ensure that all intra-group, regulatory, and contractual requirements are met. A key component of your role is direct and professional communication with our suppliers and internal business units in both German and English language.
Key Responsibilities:
- Operational Execution & Contract Management: Independently operate requests using the Group procurement application (PWise) considering framework or project agreements. Conduct negotiations regarding prices and conditions with suppliers, primarily in German language.
- Quality Assurance of Purchase Orders & Project Contracts: Ensure that purchase orders and project contracts contain high-quality service and delivery descriptions, incorporating all regulatory-critical wording.
- Compliance & Regulatory Support: Ensure that all regulatory and risk assessment checks are completed. This includes, among others, compliance with and execution of risk assessments regarding false-self-employment (“Scheinselbständigkeit”) or disguised employment (“verdeckte Arbeitnehmerüberlassung”). You will ensure all required contractual documentation is in place. This involves German-language coordination with suppliers to clarify and collect documentation regarding topics such as External Management Consulting Policy (EMC), DORA, outsourcing guidelines, data protection (GDPR), IT security, as well as legal reviews and system listings (e.g., “360Risk”, etc.).
- System Usage & Data Maintenance: Manage the procurement process within internal systems (Procurement application “PWise”, HR systems “OPAL”) and ensure precise data maintenance in “OneTPRM” to guarantee accurate supplier risk assessments. This includes the creation of suppliers, contracts, purchase orders, external resources, and catalogs.
- Tactical Sourcing: In cases where no suitable framework agreements are available, you will identify and qualify new suppliers in the respective markets (Germany, Austria, Nordics, CEE) in collaboration with the regional Category Managers.
- Stakeholder Management: Act as the central point of contact for business units across various regions, supporting them with inquiries regarding purchase orders and compliance with regulatory processes.
- Savings: understand the savings procedure, pursue them in your negotiations and declare them in due time in the tools
What we are looking for:
- Experience: 3–5 years of experience in procurement, contractor management, or an operational procurement role with a focus on professional services. Ideally, you possess foundational knowledge regarding the legal risks and complexities of false-self-employment.
- German & English Communication Skills: Confident demeanor and negotiation-level communication skills with suppliers in German, as well as fluent English for regional coordination.
- Working Environment: Proven experience conducting procurement activities within complex matrix structures.
- System Knowledge: Practical experience with vendor onboarding, order processing, or ERP systems (e.g., PWise / IVALUA, SAP), as well as experience maintaining risk management tools (e.g. OneTPRM / ProcessUnity).
- Negotiation Skills: Experience in price and contracts negotiations and the coordination of complex documentation processes.
- Competencies: High organizational skills, rigor and excellent attention to details and the ability to efficiently manage a high volume of request and purchase orders across various countries and regions.
What we offer:
- Benefits Online Platform – customized depending on your needs
- Private Medical Subscription
- Life Insurance
- Annual performance bonus and additional bonuses
- 24 days of annual leave
- Access to training and well-being platforms
- Hybrid way of working
- Various office perks such as massage, weekly fresh fruits, games room, monthly breakfast events and more
Who are we?
We’re part of one of the world’s largest banking groups and we’re leading its best IT and Operations projects.
Central Europe Technologies (CE.T) is an expertise Shared Service Center for BNP Paribas Group, supporting subsidiaries across 16 countries and we are consistently expanding.
Located in Romania, with offices in Bucharest and Brasov, the company brings together over 350 employees, with expertise in a range of technologies (Java, .NET, COBOL, manual & automation testing) and various operational roles (Credit Analysts, System Expert Administrators).
Our culture
We are proud to create, maintain and develop strategic business applications for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.
Working in a multicultural environment, we encourage our people to develop their talents and skills, offering various career opportunities and internal mobility programs, within local CE.T teams or in other entities within the Group, both in Romania and abroad.
We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time. We have adopted a hybrid work model, because we firmly believe that social connections consistently enhance the value of our daily activities.
Diversity and inclusion are among our core values, as CE.T is an equal opportunity employer. Therefore, we are committed to ensure employment opportunities are accessible to all, regardless of race, skin color, beliefs, religion, nationality, ethnic background, age, sex, sexual orientation, marital status or political opinions.
We are looking for an experienced, French-speaking Test Analyst to join our fast-growing team, responsible for testing applications and computer systems to ensure their quality, reliability, and compliance with business requirements.
The team’s mission is to design, develop, maintain, and ensure the operation of consumer credit subscription applications for our Retail ecommerce partner’s clients.
Key Responsibilities
- Perform functional and technical tests to identify defects and anomalies and ensure the quality of applications and systems
- Accompany the “Partner” tests
- Define different testing strategies: manual, automated, API
- Create and execute test plans, test cases, and test scripts, maintain data sets
- Implement non-regression tests
- Ensure reporting and tracking of defects
- Guarantee the quality of user stories and acceptance criteria
- Collaborate with development and production teams to identify and resolve issues
- Participate in writing test reports and test documents
- Ensure compliance with testing standards and procedures
- Participate in Agile ceremonies and the development of user stories
- Work closely with other testing team members to share knowledge and best practices
What we are looking for
- Advanced level of French, written and spoken
- Minimum 4 years of experience in the testing field
- Functional and technical testing skills
- Experience with testing tools such as Octane, Jira, Postman/Bruno
- Knowledge of Agile testing methodologies
- Knowledge of testing standards and procedures (ISTQB, etc.)
- Ability to work in a team and communicate effectively and clearly
Nice to have
- Use of monitoring and log tools (pre-diagnostic)
- Functional knowledge in the consumer credit field is a plus
- Knowledge of programming languages such as Java
What we offer
- Benefits Online Platform – customized depending on your needs
- Private Medical Subscription
- Life Insurance
- Annual performance bonus and additional bonuses
- 24 days of annual leave
- Access to training and well-being platforms
- Hybrid way of working
- Various office perks such as massage, weekly fresh fruits, games room, monthly breakfast events and more
Who are we?
We’re part of one of the world’s largest banking groups and we’re leading its best IT and Operations projects.
Central Europe Technologies (CE.T) is an expertise Shared Service Center for BNP Paribas Group, supporting subsidiaries across 19 countries and we are consistently expanding.
Located in Romania, with offices in Bucharest and Brasov, the company brings together over 350 employees, with expertise in a range of technologies (Java, .NET, COBOL, manual & automation testing) and various operational roles (Credit Analysts, System Expert Administrators).
Our culture
We are proud to create, maintain and develop strategic business applications for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.
Working in a multicultural environment, we encourage our people to develop their talents and skills, offering various career opportunities and internal mobility programs, within local CE.T teams or in other entities within the Group, both in Romania and abroad.
We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time. We have adopted a hybrid work model, because we firmly believe that social connections consistently enhance the value of our daily activities.
Diversity and inclusion are among our core values, as CE.T is an equal opportunity employer. Therefore, we are committed to ensure employment opportunities are accessible to all, regardless of race, skin color, beliefs, religion, nationality, ethnic background, age, sex, sexual orientation, marital status or political opinions.
Cautam un Tender Specialist care va face parte din departamentul Sales, echipa de IBO&Large Sales Segment.
Misiunea rolului este de a oferi suport pentru business atat in fluxul de achizitie si procesul de licitatii deschise la nivel international (IBO) cat si in derularea activitatilor de marketing.
Atributiile si responsaibilitatile rolului:
- Responsabil pentru analiza RFP, RFI, RFQ, solicitari (consultanta pentru clienti/prospecti);
- Pregatirea ofertei (analiza, sprijin pentru obtinerea ofertei/discounturilor dealerului in departamentul de achizitii, pregatire preturi);
- Ofera recomandari pentru echipa de licitatie, creearea unui calcul bazat pe nivelul preturilor determinate de catre factorii de decizie, trimiterea ofertelor catre management);
- Pregatirea documentelor de oferta (semnare documente, RFI, pregatire oferte);
- Raportarea starii ofertelor sub forma de lista de oferta;
- Introducerea ofertelor in platformele de licitatie;
- Pregatirea ofertei de referinta TCO (analiza de intrebari, sprijin al echipei in obtinerea ofertei/discounturilor dealerului, pregatirea recomandarilor de pret pentru comitetul de licitatie, crearea unui calcul bazat pe nivelul preturilor);
- Pregatirea si gestionarea licitatiilor globale/locale;
- Armonizeaza solicitarile clientilor cu nevoile si obiectivele de business atat la nivel local, cat si la nivel global;
- Membru al comitetului global de licitatie, responsabil pentru Romania;
- Elaborează materiale aditionale de marketing;
- Ofera suport pentru comunicare evenimente specifice zonei de vanzari;
- Dezvoltă canalele de social media cu accent pe comunitate și managementul conținutului
Cerintele postului:
- Minim 2 ani experienta intr-un activitate de vanzari sau un rol similar
- Studii superioare finalizate (constituie avantaj in domeniul economic)
- Reprezinta avantaj: experienta in domeniul de vanzari/servicii de leasing operational
- Cunostinte avansate de MS Office (Excel)
- Constituie avantaj cunostinte de marketing brand si comunicare
- Capacitate de analiza si sinteza
- Capacitate de lucru in echipa
- Ascultate activa, bune abilitati de comunicare
- Capacitatea de a manageria pasii unui proiect
- Abilitati de calcul matematic
- Cunostinte avansate de limba engleza
Cautam un Financial Business Analyst care va face parte din departamentul Financiar, echipa de Controlling.
In acest rol, vei fi responsabil sa:
- Pregatesti rapoartele de vanzari precum si alte analize asupra performantelor din vanzari, revizuiesti obiectivele stabilite la nivelul departamentului comercial si calculezi gradul de realizare;
- Pregatesti rapoartele pe activitate – saptamanal si lunar- analiza flota, structura segmente, sturctura marci, rate de subscriere servicii, rate de reinoire, procente de crestere, etc
- Identifici principalele deviatii fata de Buget prin analiza bazelor de date si discutii cu departamentele implicate in realizarea obiectivului;
- Pregatesti rapoartele pe activitate, specific pentru segmentul de clienti internationali
- Consolidezi/centralizezi datele si asigurari exactitatea, transparenta si punctualitatea rapoartelor emise;
- Estimezi profitabilitatea contractelor la momentul comenzii, la momentul livrarii si la inchiderea contractului;
- Participi la elaborarea rapoartelor lunare, trimestriale (documente pentru Board, revizuire buget) si anuale (plan de dezvoltare pe 3 ani, buget, SMP);
- Revizuiesti periodic ipotezele folosite pentru elaborarea bugetului in stransa colaborare cu departamentul comercial sau financiar, dar si realizarea de proiectii pentru pentru perioada solicitata;
- Participi la intalnirile interne ale echipei comerciale;
- Colaborezi cu echipa comerciala pentru a identifica modalitati pentru a realiza vanzari suplimentare catre clientii actuali;
Cerintele postului:
- Minim 3 ani experienta intr-un rol similar
- Studii superioare finalizate in domeniul economic financiar
- Reprezinta avantaj: experienta cu Essbase
- Cunostinte avansate de MS Office (Excel) si sistem ERP
- Constituie avantaj experienta de lucru cu baze de date (VBA, SQL) si eficientizare procese
- Experienta in mediu de lucru international
- Capacitate de analiza si sinteza
- Spirit de echipa si abilitati de comunicare
- Capacitatea de a furniza analize si de a lucra cu detalii, cu respectarea termenelor limita
- Cunostinte avansate de limba engleza
BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.
Business Area/Dept Overview
Quantitative models support and underlie many of the most important processes and decision-making functions at the BNP Paribas Group and its entities. Amongst others, market risk, counterparty risk and valuation risk methodologies are developed for both regulatory and internal risk management purposes. The use of these models create model risk for the Group that should be set against the risk appetite of the Group. In order to manage this model risk and to keep its level within the risk appetite, sound model risk management practices shall be applied to the use of these market risk, counterparty risk, valuation risk and insurance risk metrics, and to any new methodology developments within these streams. The RISK IR Risk Methodology Independent Review (RMIR) team is an independent team providing second line of defence (2nd LoD) for the model risk management of the various uses of market risk, counterparty risk, valuation risk and insurance risk models within the Group.
Purpose & Scope of role
The Model Risk Quantitative Analyst position covers the team members who have already gained sufficient model validation experience to be fully autonomous in carrying out model reviews and to coach entry-level team members for the execution of their reviews and/or who can initiate and put through enhancements to the team’s operation.
Model Risk Quantitative Analysts work mostly on independent reviews interacting with the validation managers and with the auditees. The latter usually includes model developers, teams operating the models, and model users. Those stakeholders may be within RISK, within the Business, or within other Group functions.
The scope of the role is global, covering the model risk management of methodologies in scope globally within the Group.
Key Responsibilities of role
- Appropriate the work plan and review strategy as defined by the validation manager.
- Analyse and opine on model risk by performing quantitative and qualitative reviews of the selected models.
- Issue reports and recommendations and advise stakeholders about the conceptual soundness, sound implementation and sound operation of the investigated models.
- Manage allocated review projects / activities and deliver timely and efficiently.
- Coach entry-level model risk quantitative analysts.
- Proactively take initiatives for internal projects to enhance the team’s operation.
- Strong quantitative background, owning an MSc or PhD degree in a quantitative subject, preferably a degree in financial mathematics.
- This position requires proven professional experience in alignment with the responsibilities.
- Advanced knowledge of capital markets: how the markets operate, what the key products are, what the main risk drivers are, and risk neutral valuation of the financial instruments and derivatives.
- Familiarity with pricing models as well as with market and/or counterparty risk modelling techniques.
- Strong understanding of stochastic processes and derivatives pricing techniques, familiarity with several underlying asset price models and with various numerical techniques.
- Advanced programming skills in C++ / C# or other languages allowing fast assessment of model features and carrying out comparison of model alternatives.
- Experience with model validation techniques and model risk management processes.
Required soft skills:
- Strong curiosity of the field, proactively seeking opportunity of learning and progress, and staying up-to-date with the newest developments in the field.
- Being at ease with building relationships with people outside of the immediate team and seeking to understand diverse perspectives.
- Ability to engage stakeholders and obtain the required information without power of authority.
- Ability to challenge the proposed methodologies and to provide alternative solutions.
- Validation skills to valorise new ideas, both supportive and critical, and to examine problems from several different points of view.
- Specific audit mind-set and skills to review methodologies that are regulation-driven.
- Result orientation, managing the time efficiently focusing on the mission and providing the highest quality work and precision under the constraint of given resources.
- Eagerness to take ownership of projects and be autonomous in finding out the next steps.
- Genuine sense of care and respect for people, acting as a team player and proactively supporting colleagues.
- Good communication skills in English to convey clearly ideas in front of various audiences, and concise writing skills.
Why BNP Paribas?
- Progressive career development opportunities of a large multi-national bank;
- Talent Development opportunities within BNP Paribas Group;
- Employee culture that is focused on creating a great place to work;
- Multinational business environment;
- On-the-job training and networking opportunities.
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.
BNP Paribas Corporate and Institutional Banking is a globally recognized leader offering capital markets, securities services, financing, treasury and advisory solutions.
Business Area/Dept Overview
Quantitative models support and underlie many of the most important processes and decision-making functions at the BNP Paribas Group and its entities. Amongst others, market risk, counterparty risk and valuation risk methodologies are developed for both regulatory and internal risk management purposes. The use of these models create model risk for the Group that should be set against the risk appetite of the Group. In order to manage this model risk and to keep its level within the risk appetite, sound model risk management practices shall be applied to the use of these market risk, counterparty risk, valuation risk and insurance risk metrics, and to any new methodology developments within these streams. The RISK IR Risk Methodology Independent Review (RMIR) team is an independent team providing second line of defence (2nd LoD) for the model risk management of the various uses of market risk, counterparty risk, valuation risk and insurance risk models within the Group.
Purpose & Scope of role:
The Model Risk Quantitative Analyst position covers the team members who have already gained sufficient model validation experience to be fully autonomous in carrying out model reviews and to coach entry-level team members for the execution of their reviews and/or who can initiate and put through enhancements to the team’s operation.
Model Risk Quantitative Analysts work mostly on independent reviews interacting with the validation managers and with the auditees. The latter usually includes model developers, teams operating the models, and model users. Those stakeholders may be within RISK, within the Business, or within other Group functions.
The scope of the role is global, covering the model risk management of methodologies in scope globally within the Group.
Key Responsibilities of role:
- Appropriate the work plan and review strategy as defined by the validation manager.
- Analyse and opine on model risk by performing quantitative and qualitative reviews of the selected models.
- Issue reports and recommendations and advise stakeholders about the conceptual soundness, sound implementation and sound operation of the investigated models.
- Manage allocated review projects / activities and deliver timely and efficiently.
- Coach entry-level model risk quantitative analysts.
- Proactively take initiatives for internal projects to enhance the team’s operation.
Required hard skills:
- Strong quantitative background, owning an MSc or PhD degree in a quantitative subject, preferably a degree in financial mathematics.
- This position requires proven professional experience in alignment with the responsibilities.
- Advanced knowledge of capital markets: how the markets operate, what the key products are, what the main risk drivers are, and risk neutral valuation of the financial instruments and derivatives.
- Familiarity with pricing models as well as with market and/or counterparty risk modelling techniques.
- Strong understanding of stochastic processes and derivatives pricing techniques, familiarity with several underlying asset price models and with various numerical techniques.
- Advanced programming skills in C++ / C# or other languages allowing fast assessment of model features and carrying out comparison of model alternatives.
- Experience with model validation techniques and model risk management processes.
Required soft skills:
- Strong curiosity of the field, proactively seeking opportunity of learning and progress, and staying up-to-date with the newest developments in the field.
- Being at ease with building relationships with people outside of the immediate team and seeking to understand diverse perspectives.
- Ability to engage stakeholders and obtain the required information without power of authority.
- Ability to challenge the proposed methodologies and to provide alternative solutions.
- Validation skills to valorise new ideas, both supportive and critical, and to examine problems from several different points of view.
- Specific audit mind-set and skills to review methodologies that are regulation-driven.
- Result orientation, managing the time efficiently focusing on the mission and providing the highest quality work and precision under the constraint of given resources.
- Eagerness to take ownership of projects and be autonomous in finding out the next steps.
- Genuine sense of care and respect for people, acting as a team player and proactively supporting colleagues.
- Good communication skills in English to convey clearly ideas in front of various audiences, and concise writing skills.
Why BNP Paribas?
- Progressive career development opportunities of a large multi-national bank;
- Talent Development opportunities within BNP Paribas Group;
- Employee culture that is focused on creating a great place to work;
- Multinational business environment;
- On-the-job training and networking opportunities.
Customer Service Officer with French skills
About the Role
We are looking for Customer Service Office with advanced French skills who can provide support to clients by phone and email in a professional, empathetic, and solutions‑oriented manner. You will be a key point of contact between the company and its clients, directly contributing to their satisfaction and to the organization’s reputation.
Key Responsibilities:
- Managing customer requests (by phone and in writing) in French
- Providing accurate information and effective solutions in line with internal procedures
- Maintaining a professional and customer‑oriented approach in all interactions
- Complying with established quality standards and security/confidentiality policies (GDPR)
- Using work tools and applications accurately in daily activity
- Contributing to the continuous improvement of the customers’ experience
What we are looking for:
- French language mandatory – proficient level (C1)
- Previous experience in Customer Service / Contact Center/ Call Center activities is nice to have
- English language – advanced level (B2)
- Strong communication and customer‑relation skills
- Solution‑oriented mindset and focus on customer satisfaction
- Ability to handle dynamic volumes of activity
- Attention to detail and compliance with internal procedures
- Ability to work with deadlines and openness to learn new things
What we offer:
* Benefits Online Platform – customized depending on your needs
* Private Medical Subscription
* Life Insurance
* Annual performance bonus and additional bonuses
* 24 days of annual leave
* Access to training and well-being platforms
* Hybrid way of working
* Various office perks such as massage, weekly fresh fruits, games room, monthly breakfast events and more
Who are we?
We’re part of one of the world’s largest banking groups and we’re leading its best IT and Operations projects.
Central Europe Technologies (CE.T) is an expertise Shared Service Center for BNP Paribas Group, supporting subsidiaries across 19 countries and we are consistently expanding.
Located in Romania, with offices in Bucharest and Brasov, the company brings together over 350 employees, with expertise in a range of technologies (Java, .Net, COBOL, manual & automation testing) and various operational roles (Credit Analysts, System Expert administrators).
Our culture:
We are proud to create, maintain and develop strategic business applications for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.
Working in a multicultural environment, we encourage our people to develop their talents and skills, offering various career opportunities and internal mobility programs, within local CE.T teams or in other entities within the Group, both in Romania and abroad.
We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time. We have adopted a hybrid work model, because we firmly believe that social connections consistently enhance the value of our daily activities
Diversity and inclusion are among our core values, as CE.T is an equal opportunity employer. Therefore, we are committed to ensure employment opportunities are accessible to all, regardless of race, skin color, beliefs, religion, nationality, ethnic background, age, sex, sexual orientation, marital status or political opinions.
Job attributions:
• Manage cooperation with insurance partners (Insurance companies/ brokers) with a view of
providing excellent service to vendor partners and end-customers and maximizing fee income.
• Manage selection process of insurance partners through RFP’s.
• Contribute to developing new insurance products and services.
• To ensure that all the assets (finance or LS property) are insured.
• Monitor the insurance damage files.
• Collaborate with insurance and vendor partners, as well as with relevant internal stakeholders to
design and roll-out the insurance distribution operational process.
• Define and monitor specific KPI’s and SLAs for the insurance activity.
• Ensure production of regular internal reporting and controls.
• Contribute to annual budgeting exercise.
• Ensure compliance with local and European regulations in Insurance
Skills and competencies:
• At least 3 years’ experience in the Insurance industry
• Experience in product and process development in the insurance industry across various lines of
business, but Motor Insurance in particular.
• Solid knowledge of ASF regulations in insurance distribution.
• A high degree of can-do mentality.
• Experience in working in a global organization.
• Strong awareness for Compliance matters.
• Proficient in Microsoft Office. Test required during selection process.
• ISF Certification
• University degree.
• Fluent in Romanian and English is a must. French is a plus.
Overview
The Legal Recovery Officer plays a key role in safeguarding the company’s legal and financial interests by managing debt and asset recovery matters, including enforcement, insolvency, and court proceedings. The role also coordinates external legal partners, supports compliance with applicable legislation and internal requirements, and contributes to the efficient recovery of receivables and assets while minimizing legal and operational risks.
Key Atributions:
- Provide legal advice and support on debt and asset recovery matters;
- Handle and resolve legal matters and requests within the Collection and Recovery Department;
- Draft applications to initiate enforcement proceedings and prepare related documents for the recovery of outstanding amounts and assets leased or financed through credit facilities;
- Draft applications to open insolvency proceedings and prepare related documents, including legal opinions, objections, and challenges;
- Draft settlement agreements with clients managed by the Collection and Recovery Department, based on the company’s prior internal approvals, to support the recovery of outstanding amounts or financed assets;
- Monitor legal proceedings, including enforcement, insolvency, and court proceedings in which the company is a party;
- Manage relationships with external partners, including enforcement officers, insolvency practitioners, external legal counsel, and debt recovery agencies;
- Participate, where required, in the repossession of assets owned by the company;
- Keep legal case files up to date by periodically requesting information and supporting documents from external partners.
Skills and Competencies
- Education: Law degree;
- Experience: Minimum three years’ experience in a similar role within a financial institution, leasing company, law firm, or debt recovery environment;
- Languages: Advanced proficiency in English;
- Digital skills: Advanced knowledge of Microsoft Office;
About the Role:
We are looking for Customer Service Office with advanced German skills who can provide support to clients by phone and email in a professional, empathetic, and solutions‑oriented manner. You will be a key point of contact between the company and its clients, directly contributing to their satisfaction and to the organization’s reputation.
Key Responsibilities:
* Managing customer requests (by phone and in writing) in German
* Providing accurate information and effective solutions in line with internal procedures
* Maintaining a professional and customer‑oriented approach in all interactions
* Complying with established quality standards and security/confidentiality policies (GDPR)
* Using work tools and applications accurately in daily activity
* Contributing to the continuous improvement of the customers’ experience
What we are looking for:
* German language mandatory – proficient level (C1)
* Previous experience in Customer Service / Contact Center/ Call Center activities is nice to have
* English language – advanced level (B2)
* Strong communication and customer‑relation skills
* Solution‑oriented mindset and focus on customer satisfaction
* Ability to handle dynamic volumes of activity
* Attention to detail and compliance with internal procedures
* Ability to work with deadlines and openness to learn new things
What we offer:
* Benefits Online Platform – customized depending on your needs
* Private Medical Subscription
* Life Insurance
* Annual performance bonus and additional bonuses
* 24 days of annual leave
* Access to training and well-being platforms
* Hybrid way of working
* Various office perks such as massage, weekly fresh fruits, games room, monthly breakfast events and more
Who are we?
We’re part of one of the world’s largest banking groups and we’re leading its best IT and Operations projects.
Central Europe Technologies (CE.T) is an expertise Shared Service Center for BNP Paribas Group, supporting subsidiaries across 19 countries and we are consistently expanding.
Located in Romania, with offices in Bucharest and Brasov, the company brings together over 350 employees, with expertise in a range of technologies (Java, .Net, COBOL, manual & automation testing) and various operational roles (Credit Analysts, System Expert administrators).
Our culture:
We are proud to create, maintain and develop strategic business applications for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.
Working in a multicultural environment, we encourage our people to develop their talents and skills, offering various career opportunities and internal mobility programs, within local CE.T teams or in other entities within the Group, both in Romania and abroad.
We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time. We have adopted a hybrid work model, because we firmly believe that social connections consistently enhance the value of our daily activities
Diversity and inclusion are among our core values, as CE.T is an equal opportunity employer. Therefore, we are committed to ensure employment opportunities are accessible to all, regardless of race, skin color, beliefs, religion, nationality, ethnic background, age, sex, sexual orientation, marital status or political opinions.