Collection officer with Romanian and English

November 24, 2023

Collection officer with Romanian and English

ReferenceBPLS Collection

  • Standard / Permanent
  • RO-B-Bucharest
  • CUSTOMER RELATIONSHIP MANAGEMENT
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In accordance with the Authorization of the Manager of the Collection and Recovery Service and /or of the  Collection Coordinator should contact by phone a (former) client fore recovery the debts.​

Registering in the company’s recovery tool the payment orders in accordance with internal procedures and decisions of the authorized employees/managers;

​Drawing up notifications for customers: orders for recovering the amounts due or not paid on time, notifications of termination, return of goods and sending them to clients/former clients/guarantors by email/post, etc.

​Analyze the former clients files and advance to the Collecting Coordinator and/or to the Collecting & Recovery Manager  proposals for solutions in order to recover amounts from (former) clients to the Employer;​

Drawing up the relevant reports on the activities, requested by the Creative Collecting Coordinator and/or Collection & Recovery Manager;​

Archiving all documents/correspondence received in the customer files;

Participating in the elaboration/improvement of internal procedures related to Collection;

Drawing up the situations/reports on recovery of amounts due;

cooperation with the other departments of the employer, responding and solving their requests in good time;

Perform continuous control of the activities carried out;

·       studies: university degree

·       experience requested: minimum 3 years experience preferable in a financial institution on a similar position;

·       at least medium level of English language; Romanian native is mandatory

·       advanced knowledge of MS Office package (Word, Excel, etc.), Charisma

·       good level of negotiation and relationship skills

·       capable to organize him/herself; 

·       ability to work in a team and to meet deadlines.

 

 

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